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The Positive Results Service Audit System© was created by Jannette Anderson, a marketing strategist with over 35 years of experience in marketing and customer service.
Your comprehensive report includes quantitative ratings on dozens of important metrics, general review comments, and recommendations for improvement where applicable, for each business area.
A few words about us
Speaker, Trainer, Consultant, and Coach - Jannette's passion is helping people make a meaningful difference AND a magnificent living!
Jannette Anderson is known as the Expansionist. She has been helping businesses grow for over 35 years. Her unique expertise is in business development for service companies and service professionals. She has taught marketing, customer service, sales, and strategy to professionals at universities, corporations, and small businesses throughout Canada, the U.S. and abroad. She speaks and educates entrepreneurs around the world on how to turn their gifts and passions into practical and profitable contributions!
Positive Results has a team of trained professional reviewers available in various locations in British Columbia and Alberta, Dallas Texas, and Baltimore Maryland. While Jannette does conduct the majority of the audits, and the strategic planning retreats, she can also bring together a larger team to service resort or hotel chains around the world.
... Attract and Keep Your Ideal Clients!
Here are a few other reasons to choose Positive Results for your Customer Service Audit:
- Our consultants are avid and experienced business and pleasure travelers. They have stayed on properties around the world, which provides you with both depth and breadth of perspective on international customer service standards.
- Our reports are thorough and balanced. We will clearly define what is working, so you can celebrate and build on that success, and what is not working or needs improvement… and we go one-step further by supplying clear, detailed, recommendations on how to enhance that product or service.
- Our consultants also have extensive marketing and business experience so can tie their tactical customer service feedback into a strategic understanding of your overall business.
Hospitality Audits
Jannette is also an avid, albeit unlikely adventurer, and can be found diving with great whites off the cape of S. Africa, zip lining through the jungle in Costa Rica, or simply avoiding the Canadian winter in Panama!