Hospitality Audits

... Attract and Keep Your Ideal Clients!

Spa Audits

Resort Audits

Track what matters most... your customer's experience.

Give Your Business the Competitive Edge it Needs!

Keep your finger on the pulse of your business!

In today’s highly competitive hospitality industry, you must capture the attention of option-inundated customers. Travelers and spa-goers have dozens, even hundreds, of hospitality facilities to select from.

Whether you operate a small boutique spa or an international destination resort, the key ingredient to attracting, and earning the loyalty of these clients is finding the right mix of distinctive customer service, appropriate product and service offerings, marketing differentiation, and consistent quality.

We can help you keep your finger on your customer’s pulse by providing in-depth assessments of your property and service offerings. Information is powerful. With the right kind of feedback, you have the ability to hone your business operations to maximize profitability, efficiency, and customer retention. When it comes to standing out, the small things make a big difference. As an owner or manager you are often too close to the day-to-day operations to notice those little (or big) differences that will directly affect your top- and bottom-lines.

Positive Results provides the following business building services to leading hospitality industry businesses: